Incident and Problem Management with JSM Premium (Opsgenie) | Clearvision Training Course
- 1 Day
- Classroom, Webinar
Our Clearvision Incident and Problem Management with JSM Premium (Opsgenie) training course aims to provides an understanding key Atlassian Opsgenie concepts such as Alerts, Services, Incident Management, Call-rotas and much more.
About this course
Is this course right for me?
This course is perfect for IT Service and Operations Teams already familiar with JSM.
Objectives and outcomes
By the end of this course, attendees will understand key Atlassian Opsgenie concepts and will be able to use Opsgenie within JSM (Cloud) to work with alerts, services, incident management, on-call schedules, and more.
Prerequisites
-Access to a laptop.
-Internet connection
– Access to a laptop
Modules breakdown
Module Sections
- Introduction
- Course overview
- Product introductions
- Key Terms
Lab/Hands-On
- Login and access Opsgenie from a project.
Module Sections
- Teams, features, and roles.
- On-call schedules and rotations.
Lab/Hands-On
- Create team.
- Create rotation.
- Create escalation.
Module Sections
- Alerts:
- Lists, details, and actions.
- Priorities.
- Responders.
- Notes.
- Alert flow.
- Notifications.
Lab/Hands-On
- Set profile notification settings.
- Create a simple alert with priorities.
- Add a responder.
- Use alert actions, e.g. snooze and acknowledge.
- Add notes.
Module Sections
- Integrations:
- Types.
- Actions.
- Filters.
- Fields.
- Priorities.
- Policies:
- Alert policies.
- Notification policies.
- Maintenance polices.
- Action policies.
Lab/Hands-On
- Create email integration on team.
- Add team alert policy.
- Add notification policy.
- Add maintenance policy.
- Generate alert from email.
Module Sections
- Services:
- Internal services creation and management.
- External services.
Lab/Hands-On
- Create internal service.
- Create service relationship.
- Set responders.
- View service in Jira Service Management.
Module Sections
- Incident:
- Overview
- JSM incidents
- Creation
- Viewing incidents
- Incident actions
- Automation
- Templates
- Investigation
- Collaboration
Lab/Hands-On
- Create incident rule.
- Create alert to trigger incident rule.
- View incident.
- Assign responder roles.
- Resolve incident.
- Close incident.
Module Sections
- Problem Management:
- Incident Review
- Postmortem.
- Alert Data
- Know Errors and Workarounds
Lab/Hands-On
- View postmortem report.
- View post-incident analysis report.
- Opsgenie housekeeping.
“Opsgenie is a powerful tool allowing you to track alerts and major incidents. This course explains the vocabulary so that you can get started quickly.”
Paul Christie, Clearvision Trainer
Download our training brochure
Our Atlassian training courses were designed for users of all abilities, to equip teams with the skills for success. Clearvision’s Atlassian training covers the full software development lifecycle – and includes collaboration strategies and project management techniques. Download a brochure and learn more about Atlassian training.
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